Uploading and generation modes
The upload page does two jobs. It checks whether your account can generate, and it validates your files before anything gets queued.
Supported files and limits
The current upload policy accepts:
- JPG and JPEG
- PNG
- WebP
The default limits are:
- up to 25 files per batch
- up to 400 MB per file
The upload page always shows the live limit. If those values change, trust what the page says.
Automatic compression
Large files may be auto-compressed before upload. If you want to skip that extra step, keep files under 10 MB when you can.
If a file is too large to compress safely, the uploader will stop and tell you to resize it yourself.
Choosing the right mode
| Mode | What you get | Best fit |
|---|---|---|
| Low Fidelity | A fast 3D pass | Early checks, quick previews, simple shapes |
| Background Removal | A transparent PNG cutout | Product shots, isolated subjects, cleaner assets for design work |
| High Fidelity | A slower, higher-detail 3D pass | Final runs, client-facing output, more complex geometry |
If you are not sure where to start, Low Fidelity is usually the cheapest way to test whether an image is worth pushing further.
Tips for cleaner results
- keep the subject fully visible
- use even light if you can
- avoid busy backgrounds when the object edges matter
- avoid motion blur
- test one image first before you upload a large batch
Why the upload page may stay locked
The upload page can stay blocked for a few different reasons:
- you are not signed in
- your membership is not active
- the app could not verify subscription status yet
- your balance is too low for the job you are trying to run
If the page says it cannot verify your subscription, use the retry button first. That error is different from a hard "no."